Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Our programs help participants successfully transition from incarceration to stable, productive lives. Across the United States, over 5,000 people participate in CEO each year, transitioning to employment that support themselves, their families, and their communities.
What began as a demonstration project of the Vera Institute of Justice in the 1970s has grown into the leading national reentry employment organization in the country. Through CEO, over 17,000 formerly incarcerated individuals have secured full-time employment since 1996. Over the past 5 years, CEO expanded nationally into thirteen cities in New York, California, Oklahoma, and Pennsylvania, and will continue to grow further in the next three years.
What We re Looking For
CEO Pittsburgh is currently seeking a Business Account Manager who will assist participants in finding employment in the private sector. Leveraging the work experience participants gain on the CEO work crews, the Business Account Manager will identify/create job opportunities for participants and match qualified participants with these employment opportunities. He/She will be responsible for developing relationships with employers, successfully placing participants into this job and providing on going retention services and supports to both the employer and the participant.
This position will report to the Pittsburgh Program Manager. This position requires someone that has experience in workforce development, case management and/or sales and marketing. The ideal candidate will not only be able to work well with participants, but will also be able to develop relationships with private sector employers in Pittsburgh.
- Develop local area employer contacts, referral sources and generate job leads; market CEO services
- Make job placements and provide post-placement support to clients and employers
- Meet monthly placement goals
- Consistently and accurately document, in real time, all participant and employer contact, activities and outcomes into a computerized case management system
- Participate in employer recruitment events, job fairs and networking events, sometimes outside of normal business hours
- Conduct targeted job search campaigns to place clients
- Conduct intake interviews, determine eligibility of participants, and job readiness coaching
- Participate as a member of a service team by attending case conferencing meetings, liaison with Parole and/or Probation, attend community meetings and training sessions
- Maintain contact with participants, monitor progress, report and refer to team member as necessary; evaluate participant s job start readiness
Other Key Tasks:
- Provide general office assistance, including distributing Rapid Rewards and providing support to the entire office
- Review and ensure that all documents received are in compliance with the requirements of program and Federal guidelines during Intake
- Generate required forms, reports and any other documents used in the intake process
- Monitor clients attendance and program participation in order to provide encouragement of corrective measures when needed
- Consistently and accurately document all participant and employer contact into a computerized case management system
- While providing Retention Services, strategically manage caseload according to client need and milestone outcome management
- Performs other job-related duties and responsibilities as may be assigned from time to time
Characteristics and Qualifications
- Experience in one or more of the following areas: (1) Sales/marketing (2) Employment Services (3) Case Manager in social services field.
- Experience building relationship with employers in Pittsburgh.
- Minimum 2 years of experience in an inside or outside sales function, including account management experience.
- Proven success prospecting, building a pipeline, moving opportunities through the sales cycle and proposing, presenting and discussing a product with decision-makers.
- Must be computer literate.
- Must have the ability to review and use labor market research, to analyze data, to prioritize and organize information and tasks and to customize job seekers resumes.
- Successful track record of achieving and exceeding sales/prospecting quotas on a regular basis.
- Proven ability to effectively manage client relationships.
- Ability to report to management clearly and in a timely manner on sales activities.
- Bachelor s Degree preferred or relevant experience.
- Sales Ability Ability to effectively network with others and influence them to change position and/or to convince them to hire individuals with criminal convictions.
- Analytical Thinking Ability to anticipate problems and develop contingency plans to deal with them as well as evaluate and implement alternative courses of action.
- Persistence Ability to continue a course of action in the face of adversity.
- Energetic Ability to bring and sustain considerable stamina and vigor to all aspects of the work.
- Bilingual English/Spanish preferred (not required).
Perks and Benefits
The compensation range for this position is $40,000 - 42,000. In addition, team members can receive health coverage, paid parental leave, a pension plan, sick and vacation time, paid holidays and more.
More About Us
CEO is a diverse team working to advance economic opportunity for people returning home from incarceration. We welcome diversity, and highly encourage applications from people of color and people with convictions. Learn More at ceoworks.org.
CEO is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.