Company Name:

Air Fayre

Location:

Torrance, California

Approximate Salary:

Not Specified

Job Category:

Events Planner

Industry:

Production

Date Posted:

November 14, 2017

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Concourse Coordinator

Job Description

Job Purpose:

Ensuring consistency, performance, and accuracy of the delivered services up to the customers aircraft's. This air-side function will closely liaise with the operating unit to achieve exceptional quality of service.

Functions and Responsibilities:

  • Act as a customer service representative & ambassador for Air Fayre at the airport
  • Attend customers aircraft departure punctually in readiness for handover to the Cabin Crew, as required
  • Ensure that the catering uplift is accurately loaded and that all items are correctly provided.
  • Check the uplift delivery note with the Senior Cabin Crew member and ensure sign off for all items uplifted.
  • Manage the loading teams at the aircraft side to ensure the most effective and efficient service is delivered
  • Help and support the loading teams as required.
  • Liaise with the airline station personnel for final passenger counts and manage any uplifts of meals and services at the aircraft.
  • Ensure that Stand By meals are correctly provisioned.
  • Specifically check any Priority items as advised by the Transportation Manager.
  • Review and monitor account performance in conjunction with the KPI reports and Cabin Crew reports as communicated by the Transportation Manager.
  • Liaise with the dispatch clerk teams to ensure that missing items or changes are correctly communicated to the cabin crew.
  • Report back to the Transportation Manager and Station staff any loading, packing and servicing issues as soon as they are highlighted. Follow through to ensure that they are resolved.
  • Support the unit based operations teams with information and professional handling of queries.
  • Maintain the highest standards of dress code and behavior whilst working with the customer.
  • Build and maintain strong relationships with customer station staff.
  • Support the Transportation Manager and other operational Managers with information, feedback and performance initiatives. Be the eyes and ears of AF.
  • Review flight crew reports from Cabin Crew to become aware of common issues and support the Transportation Manager with answering specific areas highlighted.
  • Recommend packing changes where the theory does not work in practice on the aircraft.
  • Be prepared to go the extra mile in order to help the customer and display the commitment of AF.

Qualifications & Educational Requirements:

  • High school diploma or equivalent; Bachelor s degree preferred
  • Minimum 2 years experience in customer service
  • Experience in airline/ airline catering industry preferred

Preferred Skills:

  • Excellent communication & customer service skills
  • Professional, personable, and responsible character able to work in a fast-paced environment
  • Bilingual in English and Spanish, a plus

Company DescriptionA growing logistics company providing airline catering service recognized for excellent customer service and a comprehensive food safety program.

Company Name:

Air Fayre

Location:

Torrance, California

Approximate Salary:

Not Specified

Job Category:

Events Planner

Industry:

Production

Date Posted:

November 14, 2017

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