Company Name:

Conduent

Location:

Bakersfield, California

Approximate Salary:

Not Specified

Job Category:

Events Planner

Industry:

Production

Date Posted:

November 14, 2017

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Customer Relations Support

Job Description:
Conduent is looking for candidates who are problem-solvers and amazing with customers! Do you have the ability to figure out how technology works and can you multitask across systems and applications? Do you have a passion to analyze and resolve a variety of technical issues, are you interested in supporting the world's largest manufacturer of smart phones, tablet, MP3 players and other devices? If you said yes and want to be the friendly voice to our customers this is the job for you! Job Summary Customer Service (Tier I Technical) Support Advisor you will be supporting our customers as a first point of contact and will be providing solutions to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs. In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned. Requirements Technical aptitude and enjoy troubleshooting technology High School Diploma or GED Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.) Customer focus Discipline to follow a set schedule Flexibility to do shift work including weekends, holidays and have the ability to flex up or down based on business needs Ability to manage multiple applications at one time Understand the concepts of navigation, search engines, downloading music, and other web based applications Smartphone, tablet, operating systems, PC or Mac experience Ability to attend approximately five to six weeks of required training in a schedule that may include nights or weekends Successful completion of initial training Ability to meet minimum typing speed of 25 WPM while talking to customers Successful completion of pre-employment assessments and criminal background check What Does Conduent Offer You? Full time employment Benefits Opportunities for growth & development Competitive wages and opportunities for bonus Paid Time Off

Company Name:

Conduent

Location:

Bakersfield, California

Approximate Salary:

Not Specified

Job Category:

Events Planner

Industry:

Production

Date Posted:

November 14, 2017

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