The Head of Account Management, Health Solutions will lead and grow teams of account managers across geographies and spanning customer segments including employers, health plans, health systems and partnerships. As a cross functional team leader, you will lead strategic initiatives aimed at maximizing participation, engagement, retention and overall customer lifetime value of our partners and customers. This role will partner closely with the Sales and Business Development team as well as the Marketing team to ensure a delightful experience for customers.What You ll Work On:This team will be responsible for ownership of the full account lifecycle; from initial account plans, to implementation and success metrics for innovative programs incorporating Fitbit Health Solutions into wellness solutions, plan design & condition care programs. You and the team will have oversight of day to day program success, working closely with the product marketing, product and sales teams to deliver a customer-driven experience for clients, partners and the individual member.You will partner to jointly lead strategic sessions with the Sales leadership including implementation plans, working sessions, and quarterly executive business reviews.You will also play a vital role in scaling Fitbit Health Solutions Customer Success organization - including hiring, development and training. You will provide guidance to the team in managing their accounts and workloads and serve as a coach through challenging situations with the customers.Who you are:By nature, you are incredibly motivated by delighting customers and you have a strong sense of what it takes to make solutions from Fitbit exceed customer expectations. Your inherently motivating personality inspires your team to perform at the highest level. You bring a cross-functional perspective to Fitbit Health Solutions and work well with other departments, serving as a business partner to the Sales and Marketing teams and liaison for Fitbit Customer Support. You ve had fantastic direct experience managing client relationships, as well as leading an account management team.You thrive on building strong performing and strategic teams with demonstrated KPI s and success metrics by showing prioritization, independent leadership, and a can-do attitude. You have excellent interpersonal skills (listening, written, oral and presentation) and are comfortable presenting to executive leadership as well as serving as the internal voice of the customer.