Mediavine, a fast-growing advertising management company representing over 2000 websites in the food, lifestyle, and entertainment space, is searching for a Publisher Support Specialist.
We are looking for someone with great organizational skills, as well as someone who cares deeply about helping people and doing what it takes to ensure our publishers are well cared for. We're a remote team, so experience with remote work is greatly desired.
Your Day-to-Day duties:
Lots of emails, answered via Intercom
Answering phone calls
Vet potential sites and ensure they meet our standards
Track progress and identify issues
Be a Mediavine cheerleader!
More spreadsheets & Google docs than you care to count
To be successful here you must have:
Great time-management skills. You get stuff done without a ton of oversight or direction.
Strong work-ethic. You love what you do, and want to do it well.
Customer Support experience
The ability to learn quickly, and on-the-fly. Mistakes are okay, but you have to learn from them.
A willingness to ask questions, repeatedly, until you understand the answer.
The ability and confidence to research, find answers, and make decisions without a lot of hand-holding.
A great sense of humor. We are professional smart-asses on occasion, and sometimes the sarcasm flows freely.
A love of puzzle solving. Some of the issues we get take some digging to get to the answer.
The ability to collaborate well. We work together remotely often, and need to keep in touch when co-working on projects.
Attention to detail. Everything matters. You like to take your time and do things right the first time.
You can translate technical explanations into laymen s terms, and provide step-by-step directions that are easy to follow.
Bonus Points for:
Remote work experience
Being a Slack-a-holic, and staying in frequent contact via IM.
Technical support experience
A blog, that you publish on regularly
Experience working with bloggers in a related field
Excellent GIF skills
Enjoyment of travel and restaurants and finding hidden gems in weird locations.
Advertising or Ad Tech experience
Work from home! In your pajamas!
Company provided Macbook Pro
Exciting, fast-paced environment
Co-workers who LOVE their jobs. For real. And really enjoy working with each other too.
Travel to exotic locations like Austin, Texas! Or Florida! Or other locations TBD. You never know where you might end up.
Health insurance, 401k.