About our Customer Success Project Coordinator position:
We are looking for you to bring your experience in project management and customer service to GiveGab. You will be GiveGab s liaison to key partners as they host, plan and establish a Day of Giving, which is a 24-hour fundraising event to support Nonprofits.
Areas of responsibility:
Work with customers to help them be more effective at fundraising and engaging supporters, resulting in increased donation volume through the platform
Own important client relationships making our partners happy and turning them into GiveGab Evangelists
Respond effectively to client needs and questions, both technical and non-technical
Deliver professional product demonstrations in person and through video meetings to potential customers
Create product documentation and marketing emails that will help clients achieve success
Curate customer feedback about the product and our value proposition and provide that feedback on a regular basis to GiveGab's teams to help continually improve the platform and our offerings
Collaborate with the Creative and Content Marketing team to produce valuable inside marketing campaigns
Collaborate with the product team to ensure proper resourcing and work breakdown to meet project deliverables
Bachelors or associates degree
1+ years experience providing project management duties
Demonstrated problem solving and technical skills
Exceptional customer service skills and a desire to provide a truly satisfying customer service experience
Unparalleled multi-tasking skills
Ability to learn quickly and become a subject matter expert for the product as well as understand high-level concepts and drill down to very specific details
Excellent communication and writing skills
Positive, supportive, and welcoming attitude for all members of the team
Disciplined and organized with the ability to establish effective processes
Comfortable in a small, fast-paced and high-growth Start-up environment with a \"grace-under-fire\" personality when the pressure to deliver is high
Experience with a diverse set of collaboration tools for customer support, feature prioritization, bug and development tracking, communication, etc.
Ability to travel to meet with our awesome customers.
Experience and subject matter knowledge in the nonprofit and fundraising space.
Some experience and knowledge of web and mobile technologies and the general costs of building features.
Some basic HTML and CSS knowledge
This position is based in Ithaca, NY near the Ithaca Commons. We offer a competitive compensation package including benefits and stock options. Everyone at GiveGab plays an important role. You will have an immediate impact!